Our benefits

24 hour customer support

We are available around the clock to help you with any question you might have. You are very welcome to write your message in your own language, and we will try to help you as soon as possible. Our average response time is less than one hour, regardless the time of day.

When you choose to apply directly with Sri Lanka Immigration, the standard reply time is 10 working days. For certain type of visa applications, it can take between 4-6 weeks to get the reply.

Application form in your language

Don’t worry if you are not that great in English – we have the application form in your own language. Every step including payment will be in your language, even the e-mail communication will be sent out in your language.

If you choose to apply via Sri Lanka Immigration, the only available language is English, including the application form, information page, visa details and replies. Some travelers overstayed their visa just because their English level is not good enough to understand all the terminologies on the visa details. Overstaying is a very serious issue and the result is normally that you will be refused any future visa for many years.

Manual review

Before we submit your application to the Sri Lanka Immigration, one of our experts will manually review your details to make sure everything is correct. If we cannot correct the mistake right away we will contact you immediately and ask for the correct details, before we submit the application. We will not submit any applications that contains errors, so your risk of being denied a visa is minimized.

When you choose to apply directly via Sri Lanka Immigration, the process is automatic and the system will not indicate any mistakes on the application form. Some travelers were denied boarding at the airport because of wrong information on the application, which will be avoided if you apply via our service.

Contact with immigration

We are responsible for communicating with the Sri Lanka Immigration directly about your application. We talk to them daily and know exactly what we need to do to get your application accepted. You don’t need to worry about answering Immigration, you will talk only to us and we will present your case before them.

Sri Lanka Immigration receives a huge amount of enquires every day and it is very important to provide the exact answer/documents that they asked for, otherwise the process will be delayed. When you apply via us, we are going to make sure there is no information missing and all the requested information will be provided to Sri Lanka Immigration in the first place.

Visa update service

Sometimes you change your passport. Sometimes you even change your name, and your passport. We fix that! We will ask Immigration to update your visa for you – no extra charge. But remember, it will take some days so please contact us well in advance before your trip.